FAQ

Q: Can I mail my Cardtorial?

A: Absolutely! Shipping via the United States Postal Service (USPS) is $2.07.  For added protection, we will include a piece of chipboard with your card to use in the case you'd like to mail your card.

Q: How do I write on the cards?

A: We recommend using a fine-tip sharpie.  Any permanent marker will do, but the fine tip keeps it cute!  Due to the finish on the wood, pens and pencils don't set well.

 

Q: Can I customize the cards?

A: You can get a custom engraved message on the back of your card.  Each item, if customizable, will have an option box on the item page.  Once that box is checked, you can print your custom message there. 

 

Q: Can I send my card / order directly to the recipient?  

A: Why, of course!  If you're buying a gift and you'd like to send it directly to the recipient, please go ahead and let us know in the notes section when you check out so we can package it appropriately.

 

Q: Can you help me write a message on the card?

A: Sure! If you'd like a custom engraved message, you'll need to be sure to purchase that option.  If you'd like a hand-written note, just let us know in the notes section when you check out and we will hand write at no cost.

 

Q: How long does it take for my order to ship?

A: We aim to ship all orders within 1-3 business days. Once your order has been shipped, you'll receive a tracking number (via email).  All orders will ship from our California studio.

Domestic orders take up to 3 business days to arrive.  We can not take responsibility for USPS delays.  If you need a premier service, you can upgrade your shipping method to Priority Mail and the transit time will be 2 business days or less (in most cases).

International orders can take anywhere from 1-6 weeks to arrive not including time in customs so please plan ahead!  Please note, tracking abilities to international destinations vary depending on country. Unfortunately, I can not guarantee international ship times. 


Q: Do you offer coupon codes or discounts?

A: Yes! We love our loyal customers and are happy to offer discounts. Sign up for our mailing list for the latest.  We also post stuff to InstagramTwitter or Facebook.


Q: Do you offer wholesale?

A: Yep! Please contact us at wholesale@cardtorial.com for more info.  You can view our latest catalog on our wholesale page here.

 

Q: Do you ship internationally?

A: Yep!  Shipping rates are calculated upon checkout.  Do keep in mind that purchases do not cover customs/duties charges, so please be aware that the buyer is responsible for any charges that may incur in their country.

 

Q: Where can I read some product reviews?

A: We have thousands of happy customers.  Read some of their reviews here!

 

Q: Are your products eco-friendly and made in the USA?

A: You betcha!  Our products are made in-house (in Southern California) and made out of certified sustainable wood.

 

Q: Where are you located?

A: Sunny Southern California. While the business was hatched in San Francisco, we recently moved. The Bay Area will always be near and dear to our hearts. 

 

Q: Are you hiring?

A: We periodically need the help of interns.  Please email us if you'd like to work with us on a project.

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